Frequently Asked Questions
Pocket App for Everyone 💜
Pocket App for Sellers 🛍️
The PocketApp is a social commerce and payment app, it's the coolest and fastest way to shop with confidence, sell faster, pay faster and get paid.
To set up your PocketApp account, you'll need the following; a working smartphone (Android or iOS), a Nigerian phone number, BVN, Internet connection and a Bank account.
To follow someone on PocketApp, search for the person on the explore page, click on their profile and the follow button.
You can withdraw funds on the PocketApp by clicking 'Transfer' icon on the homepage and sending the money to your Nigerian bank account
To request a statement of account, send an email to [email protected] stating your registered email address, user ID and duration of the statement.
Your Pocket ID, date of birth, and the last 4 digits of your BVN.
24 working hours
It is a group expense-management feature that allows members to contribute money for anything.
You can use a Group to contribute money for household bills with your partner or Asoebi for a friend's wedding and much more.
A Group can have 2-100 members at once.
To create a Group, go to your homepage, click on 'Groups' and select the option based on the purpose.
Yes. Groups on PocketApp are a paid feature. Each group will be charged ₦500 on the first of every month.
Yes, it will. Your group balance will run into a minus.
This feature allows everyone to save and organise items or services love.
To create a list on PocketApp, go to your profile page, click on 'My Lists' and follow the required steps.
You can see the lists of your friends by clicking on their profile and selecting 'My Lists'
To initiate a giveaway on the PocketApp, you can click on your profile > Giveaway, follow the required steps and accept the terms.
As many as you want.
Minimum of 10 minutes and maximum of 6 hours
Min: ₦5,000 Max: ₦10,000,000
Anyone on PocketApp or users with selected badges can join. Again, this is based on your preference.
You receive cash scores whenever you send, receive, or spend using your PocketApp. You also get cash scores when you do giveaways.
Winners are picked at random, you can call it luck!
You can get verified by making people happy. Initiate a giveaway of ₦2M and above to qualify.
Badges say a lot about who you are and show what you identify with. They're mostly used as a way to say 'thank you' when people send you money. The minimum amount you can send to someone to get a badge is ₦500.
Just send ₦500 and above cash to someone on PocketApp and they'll give you a badge as a way of saying thanks.
When someone sends you money, you can give them a badge by clicking on 'Give Badge' under notifications and choosing your preferred badge.
These are badges bought by a user for another user. Someone gives this to you when you send them money and you can also give someone this badge when they send you money on PocketApp.
As the name implies, Rare badges are mostly owned by celebs and influencers but can be bought by users.
Simply send money from your bank to your virtual account number
Input the amount, reason and select 'Request'. Select the pocketid of the user you wish to request funds from and proceed.
Input the amount, reason and select 'Send'. Input / Select the pocketid of the user you wish to send funds to, select 'Pay' and proceed.
You can request as low as ₦100 and as much as ₦1,000,000.
Input the amount, reason and select 'Send'. Select the pockeid of the user you wish to send funds to, select 'Pay' and 'Send anonymously'
This can be used to pay or send cash quickly. It can also be used to get airtime directly from your PocketApp to a phone number.
On your dashboard click on USSD, select the preferred code, input the amount and proceed.
Yes, it is.
This code can be used to access PocketApp Help. Here you'll find answers to questions you might have regarding the PocketApp.
You can change your Pocketid from your profile page by clicking on 'Settings' > 'Edit Profile' > 'Edit Pocketid' and then follow the required steps.
To change your registered phone number on PocketApp please send an email to [email protected]
To change your full name on PocketApp please send an email to [email protected]
You can change your pin by clicking on your profile > 'Settings' > 'Change pin' and then follow the required steps.
PocketApp is safe and secure, and so are your details. Your data is encrypted and securely stored to PCI-DSS level 1.
PocketApp by Piggyvest is a Mobile Money Operator (MMO) licensed by the CBN as Abeg Technologies. All funds are insured by the NDIC.
No, it isn't! We launched in partnership with VFD
This is a one-time password used to complete a few processes on the PocketApp.
For security and safety, your Pin is required for all transfers. Ensure this is a unique pin to just you and do not share this with anyone.
You don't need a password to log in to your PocketApp, we make use of pins instead. You can change your pin by clicking on your profile > 'Settings' > 'Change pin'. If you forget your pin and cannot access your account, please send an email to [email protected]