Abeg | FAQs

FAQs

Updated Jan 19, 2022

What is Abeg?

Abeg helps in making sending and receiving money easy, safe and fast. It's a fun interactive app that young people should use for daily transactions and payments.

I can't request money from people by using their Abeg tag, help

Sorry but you can only request money from people on your contact list.

The number I used for my BVN is different from the number I used to register for the Abeg, please help

Our customer support agent can help with this, send a message to us on twitter @abeg_app or send an email to [email protected]

Is Abeg available in other countries?

Sorry but Abeg is only available in Nigeria for now.

Is there a limit to the amount I can transfer or receive?

Yes, the minimum amount of money you can transfer is NGN1 and the maximum amount of money you can send is NGN1,000,000

What should I do if I forget my password?

No worries, if you forget your password just click on the 'Forgot Password' text on the sign in page of your Abeg app to start your password retrieval process.

How do I change my Abeg pin?

Our customer support agent can help with this, send a message to us on twitter @abeg_app or send an email to [email protected]

What do I need to use Abeg?

To use Abeg you'll need a phone (Android or ios), Internet connection and a bank account.

I forgot my Abeg pin, please help.

Our customer support agent can help with this, send a message to us on twitter @abeg_app or send an email to [email protected]

How do I change my registered phone number on Abeg?

Our customer support agent can help with this, send a message to us on twitter @abeg_app or send an email to [email protected]

How do I check my recent transactions?

To view your recent transactions simply click on the notifications icon in your Abeg app.

How do I change my registered email address on Abeg?

Our customer support agent can help with this, send a message to us on twitter @abeg_app or send an email to [email protected]

How do I change my name on Abeg?

Our customer support agent can help with this, send a message to us on twitter @abeg_app or send an email to [email protected]

Help, I don't recognize the number showing when I request for a BVN OTP

Is it possible the number registered on your BVN is different from the number you used to register on Abeg? If yes then please send a screenshot of your National ID to our email [email protected]

Help, I no longer have access to the number my BVN is registered with:

Could you please email a picture of your National ID to [email protected] and we'll help fix this.

How do I become verified on Abeg?

To get verified you'll need to have done several giveaways, minimum of NGN250,000.

How do I send money anonymously?

You can send money anonymously by long pressing the 'Send' button.

How do I change my abeg tag?

You can change your Abeg tag by clicking on 'Your Profile' icon and the 'Settings' icon

Can I receive money from abroad through the app?

Nope, Abeg only works in Nigeria for now.

Still need help?

Our team is happy to answer your questions.

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